Account access
Send the provider you used, the account email, and the error area.
Support
Help without sending private journal text.
Include what you were trying to do, where it failed, and the email on your Journi account. Do not send private journal text unless it is necessary for the specific issue.
What to include.
Support is easier when the request names the workflow without exposing private content.
Entry state
Say whether the issue happened while creating, editing, saving, or reopening an entry.
Generation flow
Share whether the failure happened before checkout, during generation, or after placement.